Founder

A modern travel platform
built for freedom, discovery,
and traveler-designed journeys.

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Details

Role

Founder + Director of Strategy

Year

2018-2020

Results

$800K revenue in first 8 months

85% sales conversion rate

Projected $4M before COVID-19

Negotiated exclusive provider contracts

Built multichannel sales platform

Managed 400k in Social Media followers

Brief

Travel Democracy was founded to challenge the traditional structure of travel agencies in Australia and New Zealand.

The idea was simple:
Give travelers the ability to design their own experiences through a dedicated customer service representative and an intuitive digital interface, while maintaining the service quality and negotiated pricing of a traditional agency.


Operating remotely from Bali with a distributed team of up to 12 people, the company quickly became one of the fastest-growing travel agencies in the Australia and New Zealand market.

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Insight

The Australian travel industry was still largely built around brick-and-mortar agencies, while consumer behavior had already shifted to digital discovery and social media inspiration. We brought that shift.

Rethinking the system

Instead of relying on physical storefronts and traditional travel agent sales channels, we designed Travel Democracy as a fully digital travel agency built around social discovery and direct online conversion. Instagram became our primary marketing and sales engine, where travelers were already discovering destinations and planning their next trip.

We built a distributed network of micro-influencers across Australia and New Zealand who shared authentic travel content and experiences from Fiji. Rather than relying on a few large influencers, we turned everyday travelers into brand advocates, creating a scalable content ecosystem that continuously generated new demand.

Community Driven Growth

The micro-influencer strategy created a self-reinforcing growth engine. Instead of relying on expensive advertising or celebrity endorsements, everyday travelers became storytellers for the brand. This decentralized network of creators generated a steady flow of authentic travel content that continually fed demand.

Details

Resilience isn’t about avoiding collapse, it's building the capacity to start again

Lesson

As the business gained momentum and was on track for $4M+ in year-two revenue, COVID-19 brought global travel to a standstill. Australia’s borders remained closed for over two years, effectively shutting down the company’s core market and halting operations entirely.

While the outcome was abrupt, the experience was formative. It instilled a deep understanding of external risk, timing, and resilience, shaping a more disciplined, adaptable approach to building and scaling companies under uncertainty.

Details

Client

Nike

Year

2022

Service

Brand Identity

Brief

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Related work

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